Our Principle
Each Brilinton product reflects a philosophy of lasting quality. While every item undergoes inspection before leaving our hands, the limited warranty provides additional assurance for confirmed defects in materials or workmanship.
Standard Coverage
Brilinton provides a one-year limited warranty from the date of delivery. This warranty covers manufacturing defects in materials or workmanship, including structural faults or approved mechanism failures integral to the product.
Coverage applies worldwide, provided the client can present proof of purchase from Brilinton or an officially announced partner.
This limited warranty does not replace any rights required by applicable consumer law.
What Is Included
- WatchWare™ cases: structural components designed to hold and secure the intended device.
- Straps and bracelets: clasps, connectors, or metal components that fail due to manufacturing errors.
- MagWare™ and accessories: material or production defects that impair normal function.
- Approved mechanisms: closure, connector, or interface mechanisms that fail due to a confirmed manufacturing defect.
Duration Of Coverage
The warranty begins on the date of delivery and remains valid for 12 months. Extended warranties are not currently available.
Coverage ends once the warranty period expires, even if repairs or replacements were carried out during that period.
Client Protection
When a fault is confirmed under the warranty, Brilinton may repair or replace the product free of charge. If repair or replacement is not possible, a refund or other appropriate resolution may be offered.
The resolution will depend on the product, issue, availability of parts, stock position, and applicable law.
Filing A Claim
To begin a warranty claim, clients must contact Brilinton Support with the following details:
- Order number and proof of purchase.
- A clear description of the issue.
- Photographs or videos showing the defect, where applicable.
Without these details, claims may be delayed or unable to be processed.
Claim Evaluation
Once a claim is received, Brilinton specialists will evaluate the information provided. In some cases, the product may need to be shipped to Brilinton for inspection.
The evaluation determines whether the issue falls under Warranty Coverage. Only confirmed defects in materials or workmanship are eligible under the limited warranty.
Shipping For Claims
- Client to Brilinton: Clients are responsible for shipping the product to Brilinton for inspection unless otherwise stated or required by law. A tracked and insured courier is recommended.
- Brilinton to client: If the claim is approved, Brilinton covers the cost of return shipping after repair or replacement where applicable.
Resolution Timelines
- Acknowledgement of claim: usually within 3 business days.
- Evaluation and initial decision: typically within 10 business days of receiving the product, where physical inspection is required.
- Repairs or replacements: timelines vary depending on availability, product type, parts, and production schedules.
Clients will be kept informed throughout the process.
Misuse & Accidents
Damage caused by misuse, accidents, neglect, impact, drops, exposure to extreme conditions, improper storage, or improper handling is not covered.
Normal Wear & Tear
Signs of everyday use are expected and are not considered defects. Examples include:
- Scratches, dents, fading, or patina of finishes.
- Wear of leather, rubber, or textile components over time.
- Minor cosmetic changes that do not affect function or structural integrity.
Unauthorized Repairs Or Modifications
Any product that has been opened, altered, modified, or repaired by an unauthorized party is excluded from warranty coverage.
Attempting self-repair may void the warranty entirely.
Third-Party Devices & Compatibility
The warranty applies only to Brilinton products. It does not cover Apple Watch, iPhone, Royal Pop watches, or any other third-party device, object, or personal item used with a Brilinton product.
Brilinton is not responsible for damage to third-party devices during installation, removal, regular use, misuse, or attempted modification of a Brilinton product.
Counterfeit Or Unauthorized Products
Items not purchased directly from Brilinton or through an officially announced partner are excluded from warranty coverage.
Counterfeit, imitation, or unauthorized products are not eligible for warranty support, repair, replacement, or service under any circumstances.
Repairs Outside Warranty
If a product issue is not covered by the one-year limited warranty - such as accidental damage, normal wear and tear, or expired coverage - Brilinton may offer a paid repair service where feasible.
Availability depends on the specific product, edition, damage type, and whether replacement parts remain available.
Requesting A Repair
Clients should contact Brilinton Support with details of the issue, photographs, and proof of purchase if available.
Support will confirm whether a repair assessment is possible and provide next steps, including any estimated cost and timeline where available.
Limitations
- Repairs are not guaranteed for discontinued or limited editions where replacement parts are no longer available.
- Certain forms of damage may render the product beyond repair.
- Some repairs may affect finish, appearance, or original condition depending on the nature of the damage.
- Where repair is not possible, Support may advise alternative solutions.
Repair Process
When a repair assessment is accepted, clients will ship the product to Brilinton for evaluation. After assessment, a repair quote may be provided.
Upon approval and payment, the repair is carried out with the same care as original production. Timelines vary by product, part availability, and workshop capacity.