The purpose of this policy is to provide a structured, fair, and transparent process for managing returns and refunds while upholding the integrity of Brilinton’s craftsmanship. We seek to balance client satisfaction with the protection of our products and brand.

Brilinton offers clients the right to return eligible purchases within [14 days from the date of delivery], as established under international consumer-protection standards including [EU Directive 2011/83/EU] and [U.S. FTC guidelines]. This period allows each client to experience their Brilinton piece in person and ensure it aligns with their expectations, provided that the product remains [unused and in perfect original condition].

All communication regarding returns must be conducted directly with Brilinton Client Support [support@brilinton.com]. Our team will guide you through each step, from verification to packaging instructions, ensuring that the process remains both professional and respectful.

Clients may exercise their right of withdrawal within [14 calendar days] from the date of delivery. To remain eligible, two requirements must be met within that same 14-day period:

1. The client must [notify Brilinton in writing] – by email [support@brilinton.com] – of their intent to return the product.

2. The item must be [physically shipped back within those 14 days], accompanied by a [valid dated proof of shipment] confirming dispatch within the required timeframe.

Both the notification and the shipment must occur within the 14-day window. Returns lacking proof of shipment dated within that period will not qualify under the right of withdrawal.

No additional fees or charges will apply for exercising this right, provided that the returned product is received in its [original, unused condition] with all packaging, documentation, and accessories.

This right applies exclusively to purchases made through [Brilinton’s official website] and does not supersede any longer statutory cooling-off periods applicable in your jurisdiction.

Returned goods must be received in [identical condition to delivery]. Each item undergoes detailed inspection by our quality control team to verify integrity, surface condition, and completeness of packaging.

To qualify for a full refund, the following must apply:
• The product is [unworn, unassembled, and unmodified].
• There are [no scratches, marks, or signs of wear].
• All packaging and accessories, including presentation box, silicone protectors, films, and authenticity cards, are [returned intact].
• Serial numbers, engravings, and markings remain [unaltered and legible].

If inspection reveals missing parts, wear, or signs of use, Brilinton may apply a [partial refund] reflecting diminished value or [decline the return]. Items damaged in transit due to improper packaging or lack of insurance will not qualify for refund.

Brilinton documents all returned products upon receipt with photographs for transparency and assurance.

Certain categories of products are excluded from this policy due to their nature or production process. These include:

• Custom, engraved, or personalized products made specifically for a client.

• Limited or numbered editions marked as “Final Sale.”

• Archive items offered at special pricing due to discontinued or end-of-cycle status.

• Gift cards, promotional products, or complimentary items.

• Replacement parts, straps, or individual components sold separately.

• Items damaged due to misuse, unauthorized assembly, or exposure to moisture or heat.

For hygiene reasons, leather straps or goods showing visible signs of wear, bending, or adjustment to wrist size cannot be returned once used.

If your product arrives [defective, damaged, or incorrect], contact Brilinton within [7 days of delivery] and include clear photographs or a short video. Our team will review quickly.

Upon verification, Brilinton will issue a [prepaid return label] and instructions. After inspection, if a replacement is available, it will be shipped. If unavailable, we will refund [only the product price actually paid to Brilinton].

Brilinton does not reimburse duties, VAT/GST, brokerage, bank fees, or currency differences. In verified-defect cases, Brilinton covers only the return label issued by us. Clients may request duties/tax refunds from local customs authorities where allowed.

Return Authorization and Procedure

All returns require prior [authorization and an RMA number]. Unauthorized parcels may be refused.

Steps:

1. Contact [returns@brilinton.com] with order number, reason, and documentation.

2. Receive [RMA number and shipping instructions] from Client Support.

3. Ship your parcel within [7 days of authorization] using a [tracked, insured courier], clearly noting the RMA on the box.

4. Keep proof of shipment until Brilinton confirms receipt.

Returns are inspected within [5 business days of arrival]. You will be notified of approval, partial approval, or rejection. Approved returns proceed to refund or exchange; rejected returns are sent back.

Refunds are issued [only to the original payment method]. Please allow [5–10 business days] after approval for funds to appear, depending on your bank.

Refunds are [capped at the product price actually paid to Brilinton]. We do not reimburse third-party costs such as shipping, duties, VAT/GST, brokerage, or currency differences. In verified-defect cases, Brilinton covers only the return label we issue; external fees remain non-refundable.

If a partial refund applies, we provide an [itemized explanation] with inspection photos. Store credits are valid [12 months] and can be used toward future purchases.

Where a parcel is returned to Brilinton due to failed delivery caused by recipient inaction or refusal (including unpaid import charges or failure to collect), the order is not considered a standard return.

If a refund is granted, it will be limited to the product price paid and deducted by the actual outbound shipping cost, return shipping charges, and applicable handling fees. Shipping, duties, VAT/GST, brokerage fees, and other third-party charges are non-refundable.

Exchanges are accepted within the [14-day return period], subject to stock. Once the original item is approved, the replacement will be shipped. If the new piece is higher in value, the [price difference] must be paid; if lower, the difference is refunded.
If the requested model is unavailable, you may opt for [store credit or refund]. Exchange items must meet all condition standards.

Orders may be cancelled [before shipment] by emailing [support@brilinton.com]. Once shipped or labeled, it must follow the standard return path.

Pre-orders may be cancelled within [72 hours of purchase]. After that, materials are allocated, and cancellations may incur an [administrative fee of up to 15%]. If a pre-order delay exceeds [90 days], clients may request a full refund.

Brilinton accepts returns from most countries. International clients are responsible for [customs duties, taxes, and brokerage fees] unless stated otherwise. Packages should be clearly declared as [Returned Goods – No Commercial Value].

Any customs fees charged to Brilinton due to misdeclaration will be [deducted from the refund]. Returns with unpaid fees or incomplete forms may be refused. Always follow RMA instructions closely.

Brilinton’s maximum liability for any transaction or return is [limited to the amount paid for the product]. We are not responsible for indirect, consequential, or incidental damages such as loss of time or opportunity.

This policy is governed by the laws of [the State or Country of Incorporation], without prejudice to statutory consumer rights. EU clients may use the [European Commission’s ODR platform] for mediation.

Brilinton may revise this policy periodically to reflect legal or operational updates. The version published on [www.brilinton.com/policies/refund-policy] at the time of purchase applies to that order. Significant changes may be announced by email or public notice.

For assistance:
Brilinton – Returns Department
Email: [support@brilinton.com]
[Insert full return address with postal code and country]

At Brilinton, we see every return as an opportunity to reaffirm our values of craftsmanship, honesty, and respect. Each case is handled with precision and care, reflecting the same commitment that defines our work.