Policy Overview
Purpose
At Brilinton, every product is prepared with care, inspected before dispatch, and handled according to the standards of the House. This Refund Policy explains how eligible returns, refunds, exchanges, cancellations, failed deliveries, and related cases are handled for purchases made directly through brilinton.com.
The purpose of this policy is to give clients a clear process while protecting the condition, completeness, and integrity of Brilinton products.
Where This Policy Applies
This policy applies only to purchases made directly from Brilinton through the official online store. If a product was purchased through an authorized retailer, marketplace, event, reseller, or third party, the client should contact the original seller for return and refund guidance.
This policy does not limit any rights required by applicable consumer law.
Support Channel
All return, refund, cancellation, and exchange requests must be handled in writing with Brilinton Support at support@brilinton.com.
Written communication allows Brilinton to review the order, product condition, images, shipping records, and prior correspondence accurately.
Return Window
Standard Return Period
Eligible products may be returned within 14 days of delivery, provided the product is unused, in original condition, and returned with all packaging, documentation, accessories, tools, straps, certificates, and included components intact.
The return period begins on the date the carrier marks the order as delivered, unless applicable law requires a different calculation.
Written Request Requirement
To remain eligible, the client must contact Brilinton Support within the return window and receive return instructions before sending the item back.
A return request alone does not guarantee approval. Final approval depends on inspection after the returned product is received.
Proof Of Shipment
Brilinton may require proof of shipment showing that the return was dispatched within the required return period. Returns without dated tracking, courier receipt, or other valid proof of dispatch may be refused.
The client remains responsible for the returned product until it is received and confirmed by Brilinton.
Return Eligibility
Unused Original Condition
Returned products must be received in substantially the same condition in which they were delivered. The product must be unworn, unused, unmodified, unassembled where applicable, and free from scratches, marks, installation damage, alteration, mishandling, or other signs of use.
Complete Packaging And Components
All packaging and included materials must be returned complete and intact. This may include presentation boxes, protective films, certificates, tools, straps, bracelets, screws, adapters, documentation, spare parts, and any other included accessories or components.
Serial numbers, engravings, labels, and identifying marks must remain unaltered and legible.
Inspection Standard
All returned products are inspected after arrival. Brilinton may document the received condition with photographs, video, or written notes for internal review and transparency.
If inspection shows missing components, wear, damage, alteration, signs of use, improper packaging, or other discrepancies, Brilinton may refuse the return, return the product to the client, or issue a partial refund where appropriate and permitted.
Non-Returnable Items
Excluded Products
Certain products are not eligible for return or exchange, except where required by law. These may include:
- Personalized, engraved, custom, modified, or made-to-order products created specifically for a client.
- Limited, numbered, Archive, discontinued, end-of-cycle, or final sale items where the product is clearly marked before purchase.
- Gift cards, promotional products, complimentary items, or gifts with purchase.
- Replacement parts, straps, bracelets, tools, accessories, or individual components sold separately, once used, fitted, adjusted, or removed from original packaging.
- Products damaged due to misuse, unauthorized assembly, improper installation, alteration, impact, exposure to unsuitable conditions, or use outside the intended purpose.
Wearable And Leather Goods
For hygiene and condition reasons, leather straps, fitted bands, adjusted bracelets, trimmed straps, or wearable goods showing visible signs of wear, bending, creasing, trimming, sizing, installation, or wrist adjustment may not be eligible for return once used.
Archive And Final Sale
Archive or final sale items are products offered under a special commercial condition, such as discontinued stock, end-of-cycle inventory, limited availability, or final-sale designation. These items are not eligible for return, exchange, or cancellation except where required by law.
Archive or final sale designation is shown before purchase where applicable.
Defective Or Incorrect Items
Reporting A Problem
If a product arrives defective, damaged, or incorrect, the client should contact Brilinton Support within 7 days of delivery and include the order number, a clear description of the issue, and photographs or video showing the condition of the product and packaging.
Brilinton may request additional photographs, video, or information before approving a return, replacement, repair, or other resolution.
Verified Issues
If Brilinton verifies that the product was defective, damaged before delivery, or incorrectly supplied, Brilinton may provide return instructions and, where appropriate, a prepaid return label issued by Brilinton.
After inspection, Brilinton may repair, replace, exchange, issue store credit, or refund the product depending on the product, issue, stock availability, and applicable law.
Unverified Or Use-Related Issues
Issues caused by normal wear, improper installation, misuse, accidental damage, unauthorized repair, alteration, exposure to unsuitable conditions, or use outside the intended purpose are not treated as defects for purposes of this policy.
Third-Party Costs
Unless required by law, Brilinton does not reimburse third-party costs such as import duties, VAT, GST, brokerage fees, bank fees, currency conversion differences, or charges applied by a client’s bank, courier, customs authority, or payment provider.
Return Authorization
Approval Required
All returns require prior written approval from Brilinton Support. Unauthorized parcels, returns sent without approval, or returns sent to the wrong address may be refused, returned to the client, or delayed.
Approval of a return request does not guarantee a refund. Refund approval depends on inspection after the returned product is received.
Return Steps
- Contact support@brilinton.com with the order number, the email address used at checkout, the reason for the return, and any requested documentation.
- Wait for Brilinton Support to confirm eligibility and provide return instructions.
- Package the product securely, ideally in the original packaging, with all included components.
- Ship the return using a tracked and insured courier service unless Brilinton provides other written instructions.
- Keep proof of shipment and tracking until Brilinton confirms receipt.
Packaging Responsibility
Clients are responsible for packaging returned products safely. Returns damaged in transit due to insufficient packaging, missing protection, or lack of proper shipping care may be refused or subject to deduction.
Lost Or Damaged Return Shipments
Brilinton is not responsible for returns lost, delayed, misdelivered, or damaged before receipt. Clients should work with the courier or insurer for claims involving the return shipment unless Brilinton provided and controlled the return label.
Refunds And Processing
Refund Method
Approved refunds are normally issued to the original payment method used at checkout, unless another method is agreed or required. Where store credit is offered and accepted, it may be applied toward a future order.
Refund Timeline
After inspection and approval, refunds are typically processed within 5–10 business days. The time required for funds to appear depends on the client’s bank, card issuer, payment provider, or local payment method.
A written confirmation will be provided once the refund has been issued.
Refund Limit
Unless required by law, refunds are limited to the amount actually paid to Brilinton for the eligible product or eligible part of the order.
Original shipping fees, import duties, customs charges, brokerage fees, local taxes, currency conversion differences, payment provider fees, and bank charges are not refundable unless required by law or expressly confirmed by Brilinton in writing.
Partial Refunds
If a returned product is incomplete, missing packaging, missing included components, or otherwise not returned in the required condition, Brilinton may refuse the return or issue a partial refund where appropriate.
Any deduction may reflect missing components, diminished value, inspection findings, handling requirements, replacement cost, shipping cost, or other direct costs connected to the returned product.
Exchanges And Replacements
Exchange Requests
If a client prefers an exchange rather than a refund, Brilinton may accommodate the request when the desired product is available, the returned product is approved after inspection, and the exchange is otherwise permitted.
If the replacement product is higher in price, the client may be required to pay the difference before the replacement is shipped. If the replacement product is lower in price, the difference may be refunded or issued as store credit where appropriate.
Unavailable Products
If the requested replacement is unavailable, Brilinton may offer a refund, store credit, repair, alternative product, or other appropriate resolution depending on the case.
Exchange Exclusions
Archive, final sale, personalized, custom, used, altered, and other excluded products are not eligible for exchange except where required by law.
Cancellations And Pre-Orders
Standard Orders
A standard order may be cancelled before it has been prepared, labeled, shipped, or otherwise committed to fulfillment. Once an order has entered preparation, shipping, production, or allocation, cancellation may no longer be possible.
Clients should contact Brilinton Support as soon as possible if they need to request a cancellation or order change.
Pre-Orders
Pre-orders are used to reserve allocation for products that are in production, delayed, limited, or not yet ready for immediate dispatch. Payment may be collected at checkout to secure the allocation.
Estimated timelines are provided in good faith and may change due to production, engineering, finishing, inspection, logistics, or supply conditions.
Pre-order cancellation eligibility may depend on the stage of production, product type, allocation status, and applicable law. Clients should contact Brilinton Support for case-specific guidance.
Material Delays
If Brilinton cannot ship within the stated or legally required timeframe, Brilinton will provide delay information, cancellation options, or other remedies where required by applicable law.
Archive And Final Sale Orders
Orders containing Archive or final sale items may not be eligible for cancellation once confirmed, except where required by law.
Failed Delivery And Uncollected Shipments
Failed Delivery
If a parcel is returned to Brilinton because of recipient inaction, refusal, unpaid import charges, incorrect address information, failure to collect, or inability to complete delivery, the case is not treated as a standard return.
Where a refund is granted, it may be limited to the product price paid and may be reduced by outbound shipping cost, return shipping charges, courier charges, handling costs, import-related costs, or other costs incurred because the delivery could not be completed.
Refused Delivery
If a client refuses delivery without prior written approval from Brilinton, the order may be treated as an unauthorized return. Associated shipping, duty, tax, return, and handling costs may be deducted from any eligible refund, except where required by law.
Reshipment
Where reshipment is possible, Brilinton may require payment of additional shipping, duty-related, handling, or carrier charges before resending the parcel.
International Returns And Customs
International Returns
Brilinton may accept returns from most countries where return shipping is available and the product is eligible under this policy.
International clients are responsible for arranging return shipment unless Brilinton provides written instructions stating otherwise.
Customs Declaration
International returns should be declared accurately according to the return instructions provided by Brilinton. Where appropriate, the package may need to be marked as a return of goods rather than a new commercial sale.
Incorrect declarations, unpaid customs charges, incomplete paperwork, or courier-related issues may delay the return or result in deductions, refusal, or additional costs.
Duties And Taxes
Import duties, customs charges, VAT, GST, brokerage fees, and local taxes are generally not refundable by Brilinton. Clients may be able to request recovery directly from their customs authority depending on local rules.
Liability And Policy Updates
Liability Limit
To the extent permitted by law, Brilinton’s responsibility in connection with a return, refund, exchange, failed delivery, or cancellation is limited to the amount paid to Brilinton for the eligible product or eligible part of the order.
Brilinton is not responsible for indirect, incidental, consequential, or third-party losses, including loss of time, loss of opportunity, bank fees, currency differences, courier fees, customs charges, taxes, or other external costs, except where required by law.
Policy Updates
Brilinton may update this policy from time to time to reflect operational, legal, service, or logistical changes. The version published on the website at the time of purchase applies to that order, unless a later version is required by law.
Contact
For return, refund, exchange, or cancellation assistance, contact Brilinton Support at support@brilinton.com.