Eligibility
Returns are accepted within 14 days of delivery, provided that the product is unused, in original condition, and returned with all packaging, documentation, and included components intact.
- The product must show no signs of wear, alteration, mishandling, or damage.
- All packaging, certificates, tools, straps, accessories, and other included components must be returned with the product.
- Products not meeting these conditions may be refused after inspection.
Certain purchases - including personalized products, limited editions, Archive items, and final sale items - are excluded from returns. Details are outlined under Return Exceptions.
This policy does not limit any rights required by applicable consumer law.
Initiating A Return
All returns must begin with Brilinton Support. Clients must contact Support with their order details and receive approval before shipping any item back.
Support will verify eligibility, provide return instructions, and issue any required documentation. In some cases, photographic confirmation of the product’s condition may be requested before approval is granted.
Sending Items Back
Returned products must be packaged securely, ideally in the original packaging, to prevent damage in transit. Brilinton strongly recommends using a tracked and insured courier service.
Clients should retain proof of postage and tracking until the return is confirmed as received by Brilinton.
Return Costs & Responsibility
Return shipping costs are the responsibility of the client unless otherwise specified by Brilinton or required by law.
In certain cases, a prepaid return label may be issued. Where this applies, the cost of the label will either be deducted from the refund or communicated clearly in advance.
Clients are responsible for ensuring the product is returned safely. Brilinton cannot be held responsible for returns lost or damaged in transit before they are received.
Inspection & Approval
All returned products undergo inspection once received. Refunds or exchanges are issued only if the product meets the stated eligibility criteria.
Items showing signs of wear, missing components, damage, alteration, or other discrepancies may be refused and returned to the client at their expense.
Refund Process
Refunds are issued only after the returned product has been received and inspected by Brilinton. Once approved, the refund will be processed to the original payment method used at checkout, unless another method is agreed or required.
Store credit may also be offered where preferred or appropriate. Archive and final sale purchases are not eligible for refund or exchange, except where required by law.
Refund Timeline
Following inspection and approval, refunds are typically processed within 5-10 business days.
The exact time for funds to appear depends on the client’s bank or payment provider. Store credit, where chosen, is usually available immediately. A written confirmation will be provided once the refund has been issued.
Exchange Options
If a client prefers to exchange a product rather than receive a refund, Brilinton will accommodate the request when the desired product is in stock and the return is approved.
If the requested item is unavailable, the return may be processed as a refund or store credit. Exchange requests do not apply to Archive or final sale purchases, except where required by law.
Refund Methods
Refunds are issued to the original form of payment unless otherwise arranged or required. Where store credit is provided, it may be applied toward a future order.
In cases where a partial refund applies, Brilinton will confirm the amount and method with the client before processing where practical.
Non-Refundable Charges
Original shipping fees, import duties, customs charges, and local taxes are not refundable, except where required by law.
Clients may be able to reclaim duties or taxes directly from their customs authority, depending on local rules. Brilinton cannot guarantee recovery of such charges.
Partial Refunds
If a returned product is incomplete, missing packaging, missing straps or accessories, or otherwise not returned in the required condition, Brilinton reserves the right to refuse the return entirely.
In certain cases, and at the House’s discretion, a partial refund may be issued with the cost of replacement parts, handling, shipping, or missing components deducted from the total.
Non-Returnable Items
The following items are not eligible for return, except where required by law:
- Personalized or customized products created specifically for a client.
- Limited editions and numbered releases where availability cannot be restored.
- Archive items offered at special pricing due to discontinued or end-of-cycle status.
- Final sale items clearly marked at the time of purchase.
Condition Of Products
Products showing signs of wear, damage, or alteration will not be accepted. All packaging, documentation, and included accessories must be intact.
Returns that fail to meet these standards may be refused after inspection.
Unauthorized Returns
Any return sent without prior approval from Brilinton Support may be refused and returned to the client at their expense.
Clients must always contact Support to initiate and confirm a return before shipping the item.
Refused Deliveries
If a package is refused at delivery without prior approval, the order may be treated as an unauthorized return. Associated shipping, duty, tax, return, and handling costs cannot be refunded, except where required by law.
Further delivery-related guidance is outlined under Delivery Issues.