FILING A CLAIM To begin a warranty claim, clients must contact Brilinton Support with the following details: Order number and proof of purchase. A clear description of the issue. Photographs or videos showing the defect, where applicable. Without these details, claims cannot be processed. CLAIM EVALUATION Once a claim is received, Brilinton specialists will evaluate the information provided. In some cases, the product may need to be shipped to our workshop for inspection. Clients will be informed of shipping instructions if this is required. The evaluation determines whether the issue falls under the terms of our Warranty Coverage. Only confirmed defects in materials or workmanship are eligible. SHIPPING FOR CLAIMS Client to Brilinton: Clients are responsible for shipping the product to Brilinton for inspection. We recommend using a tracked and insured courier. Brilinton to Client: If the claim is approved, Brilinton covers the cost of return shipping after repair or replacement. RESOLUTION TIMELINES Acknowledgement of claim: within 3 business days. Evaluation and initial decision: typically within 10 business days of receiving the product. Repairs or replacements: timelines vary depending on availability and production schedules. Clients will be kept informed throughout the process.
