THE MEANING OF AUTHENTICITY

Every Brilinton creation is more than an object — it carries the discipline of watchmaking and the principles of the House. Authenticity ensures not only the integrity of design but also the safety, comfort, and permanence that define Brilinton.

HOW TO RECOGNIZE GENUINE BRILINTON

• Official Website: Genuine Brilinton pieces are available exclusively through www.brilinton.com.

• Authorized Partners: On rare occasions, the House may collaborate with a select retailer or event partner. Such partnerships are always announced through our official channels.

• Packaging: Authentic pieces arrive in Brilinton’s signature packaging, crafted with the same care as the object itself.

• Documentation: Warranty details and care instructions are provided with each authentic piece.

COUNTERFEIT RISKS

Counterfeit goods may imitate Brilinton’s appearance but cannot replicate its craft. Such imitations often:

• Use inferior or unsafe materials

• Lack compatibility with Apple devices

• Offer no warranty or aftercare

• Present misleading branding or details

PROTECTING YOURSELF

• Purchase only from official Brilinton channels.

• Be cautious of third-party sellers offering unusual discounts.

• Contact Brilinton Support if you are uncertain about a product’s authenticity.

THE HOUSE COMMITMENT

The House of Brilinton actively monitors and addresses counterfeit activity. Protecting our clients and our craft is essential to our mission. Every authentic Brilinton piece is built with the same principle: to create only what should endure.

Brilinton is a House of design devoted to permanence. Every piece is created with the discipline of watchmaking: proportion measured, detail resolved, and material chosen to endure. This page offers an orientation to the House and its collections, with links to further resources.

THE PRINCIPLE

At Brilinton, nothing is created for novelty or season. Each design must justify its existence and is shaped only when it has reason to remain. This is the measure of the House: permanence over haste, precision over excess, substance over noise.

WATCHWARE™

The first expression of Brilinton was Watchware™ for Apple Watch. Crafted in steel, titanium, or carbon, it gives the device the geometry, finishing, and presence of horology. Editions such as Essential, Core, Titan, and Monarch each represent a distinct interpretation of this philosophy - not accessories, but objects built to last.

EXTENDING THE HOUSE

The pursuit of permanence does not end with the Apple Watch. It carries forward into new territories where the same discipline is needed. MagWare™ reshapes the iPhone with titanium, carbon, and leather - giving weight and tactility to what was designed for replacement. Eyewear is conceived through architectural balance, intended to endure beyond style. Leather goods extend the path further, where heritage methods are fused with modern life. Each extension exists not to multiply products, but to continue one principle: to create only what should endure.

LEARN MORE

• Product Center: Compatibility, sizing, installation, and care guides.

• Journal: Stories, inspirations, and announcements from the House.

• Legal Center: Warranty, returns, and policy information.

• Help Center: Support with orders, delivery, and service.

Join Us And Reveive:

• Early details of new product launches
• Access to exclusive competitions
• And maybe even an occasional surprise…

WHY THERE IS NO PHONE NUMBER

Brilinton does not operate a call center and we are not set up to handle high volumes of phone calls. The House was built online, and so is our support. This allows us to respond more accurately, track your request carefully, and ensure every inquiry receives the right attention. Though you may occasionally receive an automated message, all responses are managed by human staff dedicated to assisting you quickly and efficiently.

HOW TO CONTACT US

The primary channel for support is email: support@brilinton.com. You can expect a reply within 24–48 hours, except during peak sale periods where replies may take slightly longer. For urgent matters, we encourage you to use the Chat icon at the bottom right corner of the website for a faster response.

ORDER & SERVICE INQUIRIES

Brilinton Support can assist with:

• Order status and shipping updates

• Returns and refunds

• Warranty and repair guidance

• Product assistance (compatibility, installation, and care)

ESCALATION AND CARE

Certain requests may be escalated to a specialist within the House. Every inquiry is handled with care, reflecting the same attention to detail that defines our products. Our goal is not only to resolve but to ensure clarity and confidence in every step of your experience.

AVAILABILITY

Our team responds Monday through Friday, excluding major holidays. While Brilinton operates globally, clients can expect an initial reply within 24–48 hours depending on time zones.

ADDITIONAL RESOURCES

• Help Center: Detailed guides on orders, delivery, and returns

• Product Center: Compatibility, sizing, installation, and care

• Legal Center: Warranty, returns, and policies

ACCEPTED PAYMENT METHODS

Brilinton accepts the following payment methods:

• Major credit and debit cards, including Visa, Mastercard, and American Express.

• PayPal and Shop Pay for simplified checkout.

• Regional or installment options (such as Shop) where available.

All available options are displayed at checkout, tailored to the client’s location.

CURRENCY & CONVERSION

Orders are processed in the currency shown at checkout. In most cases this is USD, though other currencies may be offered depending on region.

If your bank account operates in a different currency, conversion may be applied by your bank at its prevailing rate. Brilinton cannot influence exchange rates or fees charged by your payment provider.

SECURE CHECKOUT

All transactions are processed through encrypted, PCI DSS–compliant gateways. Client payment details are never stored by Brilinton, ensuring the highest level of protection.

Our systems are regularly monitored to maintain security and safeguard every purchase.

PAYMENT TIMING

• Standard Orders: Payment is charged immediately at checkout.

• Pre-Orders: Payment is also collected at checkout, securing allocation in production.

MAKING CHANGES

If you need to adjust your order - such as updating the shipping address, contact details, or product variant - please contact Brilinton Support promptly. Each request is considered individually, depending on the stage of preparation.

TIME SENSITIVITY

Before dispatch, many changes can be accommodated. Once an order has shipped, however, modifications are no longer possible. In such cases, please refer to our Returns & Refunds policy for guidance.

PRODUCT MODIFICATIONS

Requests to alter the product selection, such as changing the color or edition, may require cancellation of the original order and placement of a new one. Our team will advise on the best approach to ensure accuracy.

PRE-ORDERS

Pre-orders may be adjusted before production begins. Once production has started, modifications can no longer be guaranteed. Please contact Brilinton Support to confirm if your request can be accommodated.

UNDERSTANDING IMPORT DUTIES

Import duties and taxes are assessed by your local customs authority based on the value of your order and the regulations of your country. These charges are separate from the price paid on brilinton.com and are not controlled by the House.

SHIPPING HUBS

Brilinton currently fulfills orders from two locations:

• China: Serving clients worldwide.

• United States: Primarily serving domestic orders.

As the House grows, additional regional hubs will be introduced to provide seamless delivery and reduce the complexity of duties for clients around the world.

SALES TAX (VAT / GST)

In certain regions, Brilinton is registered to collect sales tax, VAT, or GST at checkout. These amounts are transferred directly to the local tax authority, ensuring compliance and simplifying the process for clients.

CLIENT RESPONSIBILITY

Clients are responsible for all duties, VAT, and taxes required by their local authorities. Couriers typically collect these fees at the time of delivery. Refusal to pay may result in the package being returned or destroyed by customs, in which case refunds cannot be guaranteed.

CUSTOMS DUTY

Customs duty is assessed by local authorities when goods cross international borders. The rate and threshold vary by country, and payment is required for release from customs. Brilinton has no control over these charges, which remain the responsibility of the recipient.

VARIATION BY REGION

• European Union & UK: VAT is usually collected by the courier upon delivery.

• United States: Recent regulatory changes have increased the likelihood of duties and taxes being applied to imported goods. While some orders may still clear without additional fees, higher-value shipments are now more frequently assessed. Brilinton continues to refine its logistics network, including U.S. domestic fulfillment, to minimize such impacts for our clients.

• Asia-Pacific, Middle East, and Other Regions: Duties and VAT vary significantly by country. Clients are encouraged to consult local authorities for precise rates.

BRILINTON’S APPROACH

Brilinton ensures that all customs documentation is prepared accurately to support smooth clearance. While the House cannot influence local duty rates, we remain available to guide clients should questions arise during the process.

DELAYED DELIVERIES

If tracking shows your order has paused in transit, it is often the result of customs inspection or local courier handling. Should there be no movement for more than five business days, Brilinton Support will assist directly, liaising with the courier until the delivery is completed.

DELIVERY STATUS DISCREPANCY

At times, a parcel may be marked as delivered before it is physically received. We recommend first confirming the address, checking with neighbors or building staff, and allowing two to three business days for the courier’s system to update. If the order does not arrive, Brilinton Support will help verify details with the courier and guide next steps.

LOST PACKAGES

When a courier investigation confirms that a shipment cannot be recovered, it is formally treated as lost. In such cases, Brilinton will arrange a replacement if stock remains available, or otherwise issue a refund. All orders are insured to safeguard our clients.

DAMAGED DELIVERIES

Every Brilinton creation is packed with precision, yet in rare cases external handling may cause damage. Clients are encouraged to document the condition upon arrival and contact Support within 48 hours. Depending on availability, the House will provide a replacement, repair, or refund.

THE HOUSE COMMITMENT

Delays, losses, or damages are uncommon, yet always taken seriously. Brilinton ensures that each concern is addressed promptly, so every creation is received in the condition intended - a reflection of the care invested in its making.

SHIPPING METHODS

At Brilinton, delivery is structured to reflect not just speed, but also service level and attention to detail:

• Ground Delivery
  Our standard domestic option within the U.S. – reliable and fully insured, delivered within 3–6 business days.

• Express Delivery
  A faster, premium courier service (typically via DHL, FedEx, or UPS), available for both domestic and international orders. Fully tracked, insured, and handled with care.

• Priority Delivery
  The same express-level service, but included at no extra cost once your order exceeds a certain value. Priority orders are packed and shipped first, reflecting their significance.

Regardless of the option chosen, every Brilinton order is managed with precision and delivered by trusted global couriers.

DELIVERY TIMELINES

Delivery estimates are displayed at checkout and vary by region:

• Domestic (U.S.): 3–6 business days with Ground; 2–3 business days with Express.

• International: 5–10 business days with Express, depending on region and customs clearance.

Pre-orders and limited releases follow the production timelines outlined on the product page before shipping begins.

TRACKING YOUR ORDER

• Dispatch Confirmation: An email with a tracking link is sent once your order ships.

• Real-Time Updates: Courier tracking provides progress from pickup to delivery.

• Account Access: If you created an account, tracking is also visible under your order history.

SPECIAL CONSIDERATIONS

• Signature on Delivery: Certain high-value shipments may require a signature to ensure secure handover.

• Customs Clearance: International deliveries may be subject to additional inspection, which can affect timelines.

• Multiple Items: If your order includes both in-stock and pre-order items, they may ship separately.

SHIPPING EXCLUSIONS

Unfortunately, we are currently unable to deliver to the following destinations: Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

Brilinton is committed to ensuring every creation arrives with the same care that goes into its making.

WHY PRE-ORDERS EXIST

Brilinton produces in deliberate cycles. Some editions are crafted in small numbers, and demand often exceeds available stock. Pre-orders allow clients to reserve a piece before it is released, ensuring access to limited runs without waiting for restock.

HOW PRE-ORDERS WORK

• Securing Your Order: Pre-orders are placed directly through www.brilinton.com.

• Payment: Payment is charged at checkout to confirm your reservation.

• Production Timeline: Estimated delivery windows are provided on the product page. Timelines may vary due to the precision of manufacturing and finishing.

• Updates: Clients will be notified by email as production progresses, including shipping confirmation once the piece is dispatched.

POLICIES

• Cancellation: Pre-orders may be cancelled at any time before production begins. To request cancellation, please contact Brilinton Support. Once production has started, cancellation is no longer possible.

• Payment Holds: Your payment secures your reservation and confirms your place in production.

FURTHER GUIDANCE

• For questions about delivery timelines, see Shipping & Tracking.

• For returns, see Returns & Refunds.

• For warranty details, see Warranty & Repairs.

Pre-orders reflect the rhythm of the House: careful, deliberate, and shaped by demand. They ensure that each piece is reserved for those who value it, crafted to endure without compromise.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Personalized or customized products created specifically for a client.

• Limited editions and numbered releases where availability cannot be restored.

• Final sale items clearly marked at the time of purchase.

CONDITION OF PRODUCTS

Products showing signs of wear, damage, or alteration will not be accepted. All packaging, documentation, and included accessories (such as straps, tools, or certificates) must be intact. Returns that fail to meet these standards will be refused.

UNAUTHORIZED RETURNS

Any return sent without prior approval from Brilinton Support will be refused and returned to the client at their expense. Clients must always contact Support to initiate and confirm a return before shipping the item.

REFUSED DELIVERIES

If a package is refused at delivery without prior approval, the order will be treated as an unauthorized return. Associated shipping, duty, and tax costs cannot be refunded.

REFUND PROCESS

Refunds are issued only after the returned product has been received and inspected by Brilinton. Once approved, the refund will be processed to the original payment method used at checkout. Store credit may also be offered when preferred or where appropriate.

REFUND TIMELINE

Following inspection and approval, refunds are typically processed within 5–10 business days. The exact time for funds to appear depends on the client’s bank or payment provider. Store credit, where chosen, is usually available immediately. A written confirmation will be provided once the refund has been issued.

EXCHANGE OPTIONS

If a client prefers to exchange a product rather than receive a refund, Brilinton will accommodate this request when the desired product is in stock. If the requested item is unavailable, the return will be processed as a refund or store credit.

REFUND METHODS

Refunds are always issued to the original form of payment unless otherwise arranged. Where store credit is provided, it may be applied directly toward a future order. In cases where partial refunds apply, Brilinton will confirm the amount and method with the client before processing.

NON-REFUNDABLE CHARGES

Original shipping fees, import duties, and local taxes are not refundable, except where required by law. Clients may be able to reclaim duties and taxes directly from their customs authority.

PARTIAL REFUNDS

If a returned product is incomplete - missing packaging, straps, or accessories - Brilinton reserves the right to refuse the return entirely. In certain cases, and at the House’s discretion, a partial refund may be issued with the cost of replacement deducted from the total.

ELIGIBILITY

Returns are accepted within 14 days of delivery, provided that:

• The product is unused and in original condition.

• All packaging, documentation, and included components (such as tools or straps) are intact.

• No signs of wear, alteration, or mishandling are present.

Products not meeting these conditions may be refused. Limited editions, personalized items, and final sale products are excluded and handled under Return Exceptions.

INITIATING A RETURN

All returns must begin with Brilinton Support. Contact us with your order details to receive approval and specific instructions. Unauthorized returns, or packages sent without approval, cannot be accepted.

Support will verify eligibility, provide step-by-step guidance, and issue documentation when required. In some cases, photographic confirmation of the product’s condition may be requested before approval is granted.

SENDING ITEMS BACK

Returned products must be packaged securely, ideally in the original packaging, to prevent damage in transit. Brilinton strongly recommends using a tracked and insured courier service to ensure safe return and full accountability.

Clients are encouraged to retain proof of postage and tracking until the return is confirmed as received by Brilinton.

RETURN COSTS & RESPONSIBILITY

Return shipping costs are the responsibility of the client unless otherwise specified by Brilinton. In certain cases, a prepaid return label may be issued. Where this applies, the cost of the label will either be deducted from the refund or communicated clearly in advance.

Clients are responsible for ensuring the product is returned safely. Brilinton cannot be held liable for returns lost or damaged in transit.

INSPECTION & APPROVAL

All returned products undergo inspection once received. Refunds or exchanges will only be issued if the product meets the stated eligibility criteria. Items showing signs of wear, missing components, or other discrepancies may be refused and returned to the client at their expense.

REPAIRS OUTSIDE WARRANTY

If a product issue is not covered by the one-year warranty - such as accidental damage, wear and tear, or expired coverage - Brilinton may offer a paid repair service where feasible. Availability depends on the specific edition and whether parts remain in production.

REQUESTING A REPAIR

Clients should contact Brilinton Support with details of the issue, photographs, and proof of purchase if available. Support will confirm whether a repair is possible and provide next steps, including an estimated cost and timeline.

LIMITATIONS

• Repairs are not guaranteed for discontinued or limited editions where replacement parts are no longer available.

• Certain forms of damage may render the product beyond repair.

• In such cases, Support will advise alternative solutions, which may include discounts on new purchases.

REPAIR PROCESS

When accepted, clients will ship the product to Brilinton for assessment. After evaluation, a repair quote is provided. Upon approval and payment, the repair is carried out with the same care as original production.

MISUSE & ACCIDENTS

Damage caused by misuse, accidents, or neglect is not covered. This includes drops, impacts, exposure to extreme conditions, or improper handling of the product.

NORMAL WEAR & TEAR

Signs of everyday use are expected and not considered defects. Examples include:

• Scratches, dents, or fading of finishes.

• Wear of leather straps or rubber components over time.

• Minor cosmetic changes that do not affect performance.

UNAUTHORIZED REPAIRS OR MODIFICATIONS

Any product that has been opened, altered, or repaired by an unauthorized party is excluded from warranty coverage. Attempting self-repair may void the warranty entirely.

DEVICE-RELATED DAMAGE

The warranty applies to Brilinton products only. It does not cover damage to Apple devices or other personal items used in conjunction with our products, whether during installation, removal, or regular use.

COUNTERFEIT OR UNAUTHORIZED PRODUCTS

Items not purchased directly from Brilinton or through an officially announced partner are excluded from warranty coverage. Counterfeit or imitation products are not eligible for support under any circumstances.

FILING A CLAIM

To begin a warranty claim, clients must contact Brilinton Support with the following details:

• Order number and proof of purchase.

• A clear description of the issue.

• Photographs or videos showing the defect, where applicable.

Without these details, claims cannot be processed.

CLAIM EVALUATION

Once a claim is received, Brilinton specialists will evaluate the information provided. In some cases, the product may need to be shipped to our workshop for inspection. Clients will be informed of shipping instructions if this is required.

The evaluation determines whether the issue falls under the terms of our Warranty Coverage. Only confirmed defects in materials or workmanship are eligible.

SHIPPING FOR CLAIMS

• Client to Brilinton: Clients are responsible for shipping the product to Brilinton for inspection. We recommend using a tracked and insured courier.

• Brilinton to Client: If the claim is approved, Brilinton covers the cost of return shipping after repair or replacement.

RESOLUTION TIMELINES

• Acknowledgement of claim: within 3 business days.

• Evaluation and initial decision: typically within 10 business days of receiving the product.

• Repairs or replacements: timelines vary depending on availability and production schedules.

Clients will be kept informed throughout the process.

OUR PRINCIPLE

Each Brilinton product reflects a philosophy of lasting quality. While every item undergoes meticulous inspection before leaving our hands, this warranty provides additional peace of mind. It is our way of honoring the trust placed in the House.

STANDARD COVERAGE

Brilinton provides a one-year limited warranty from the date of delivery. This warranty covers:

• Manufacturing defects in materials or workmanship.

• Structural faults such as clasp malfunctions, bezel defects, or connector failures.

• Failures of approved mechanisms integral to the product.

Coverage applies worldwide, regardless of where the purchase was made, provided the client can present proof of purchase.

WHAT IS INCLUDED

• Watchware™ cases: Structural components designed to hold and secure the Apple Watch.

• Straps and bracelets: Clasps, connectors, or metal components that fail due to manufacturing errors.

• MagWare™ and accessories: Material or production defects that impair normal function.

DURATION OF COVERAGE

The warranty begins on the date of delivery and remains valid for 12 months. Extended warranties are not currently available. Coverage ends once the warranty period expires, even if repairs were carried out during that time.

CLIENT PROTECTION

When a fault is confirmed, Brilinton will repair or replace the product free of charge. In cases where repair or replacement is not possible, a refund may be offered. The resolution chosen will always reflect fairness and the standards of the House.