ELIGIBILITY Returns are accepted within 14 days of delivery, provided that: The product is unused and in original condition. All packaging, documentation, and included components (such as tools or straps) are intact. No signs of wear, alteration, or mishandling are present. Products not meeting these conditions may be refused. Certain purchases - including limited editions, personalized items, and Archive items - are excluded from returns. Details are outlined under Return Exceptions. Archive items are final sale and not eligible for return or exchange. Archive designation is shown on the product page prior to purchase. INITIATING A RETURN All returns must begin with Brilinton Support. Contact us with your order details to receive approval and specific instructions. Unauthorized returns, or packages sent without approval, cannot be accepted. Support will verify eligibility, provide step-by-step guidance, and issue documentation when required. In some cases, photographic confirmation of the product’s condition may be requested before approval is granted. SENDING ITEMS BACK Returned products must be packaged securely, ideally in the original packaging, to prevent damage in transit. Brilinton strongly recommends using a tracked and insured courier service to ensure safe return and full accountability. Clients are encouraged to retain proof of postage and tracking until the return is confirmed as received by Brilinton. RETURN COSTS & RESPONSIBILITY Return shipping costs are the responsibility of the client unless otherwise specified by Brilinton. In certain cases, a prepaid return label may be issued. Where this applies, the cost of the label will either be deducted from the refund or communicated clearly in advance. Clients are responsible for ensuring the product is returned safely. Brilinton cannot be held liable for returns lost or damaged in transit. INSPECTION & APPROVAL All returned products undergo inspection once received. Refunds or exchanges will only be issued if the product meets the stated eligibility criteria. Items showing signs of wear, missing components, or other discrepancies may be refused and returned to the client at their expense.
