REFUND PROCESS Refunds are issued only after the returned product has been received and inspected by Brilinton. Once approved, the refund will be processed to the original payment method used at checkout. Store credit may also be offered when preferred or where appropriate. Archive and final sale purchases are not eligible for refund or exchange and are excluded from this process. REFUND TIMELINE Following inspection and approval, refunds are typically processed within 5–10 business days. The exact time for funds to appear depends on the client’s bank or payment provider. Store credit, where chosen, is usually available immediately. A written confirmation will be provided once the refund has been issued. EXCHANGE OPTIONS If a client prefers to exchange a product rather than receive a refund, Brilinton will accommodate this request when the desired product is in stock. If the requested item is unavailable, the return will be processed as a refund or store credit. Exchange requests do not apply to Archive or final sale purchases. REFUND METHODS Refunds are always issued to the original form of payment unless otherwise arranged. Where store credit is provided, it may be applied directly toward a future order. In cases where partial refunds apply, Brilinton will confirm the amount and method with the client before processing. NON-REFUNDABLE CHARGES Original shipping fees, import duties, and local taxes are not refundable, except where required by law. Clients may be able to reclaim duties and taxes directly from their customs authority. PARTIAL REFUNDS If a returned product is incomplete - missing packaging, straps, or accessories - Brilinton reserves the right to refuse the return entirely. In certain cases, and at the House’s discretion, a partial refund may be issued with the cost of replacement deducted from the total.
