Undelivered Package Claims

We understand that rarely, concerns may arise regarding packages marked as "delivered" but not received by the customer. We want to address this situation and clarify our policy regarding such cases.

WHAT TO DO IF YOUR PACKAGE IS MARKED AS "DELIVERED" BUT NOT RECEIVED:

If your tracking information shows that your package has been marked as "delivered," but you haven't received it, here are some steps to follow:

• Verify the Delivery Location: Firstly, double-check the delivery address to ensure it's accurate. Sometimes, packages may be mistakenly delivered to a neighbor or a different location at your address.
• Wait for 3-5 Days: In some cases, the tracking system might indicate "delivered" prematurely. We recommend waiting for an additional 3-5 days to see if the package arrives during this time.
• Contact Your Local Post Office: Reach out to your local post office or carrier service. They can provide further information about the delivery and may conduct a GPS scan of the delivery location to verify its accuracy.

OBTAINING A CERTIFICATE OF DELIVERY:

For added peace of mind and documentation, you may consider requesting a Certificate of Delivery from your local post office or carrier service. This certificate can serve as proof that the package was indeed delivered to the specified location, which can be useful in certain situations..

CONTACT US:

If you find yourself in a situation where your package is marked as "delivered" but not received, please reach out to our customer support team. We will begin an investigation to further check, and discuss potential solutions with you. Your satisfaction remains our top priority, and we're here to assist you.

While we aim to address your concerns and assist our customers to the best of our ability, it's essential to understand that once a package is marked as "delivered" by the carrier, our responsibility for the package concludes. We value your understanding and cooperation in these situations.