DELAYED DELIVERIES If tracking shows your order has paused in transit, it is often the result of customs inspection or local courier handling. Should there be no movement for more than five business days, Brilinton Support will assist directly, liaising with the courier until the delivery is completed. DELIVERY STATUS DISCREPANCY At times, a parcel may be marked as delivered before it is physically received. We recommend first confirming the address, checking with neighbors or building staff, and allowing two to three business days for the courier’s system to update. If the order does not arrive, Brilinton Support will help verify details with the courier and guide next steps. UNCOLLECTED / RETURNED-TO-SENDER PARCELS If a courier is unable to complete delivery due to recipient unavailability, missed delivery attempts, failure to collect from a pickup point, refusal of delivery, or unpaid import duties or taxes, the shipment may be returned to the House. Once the parcel is received back and inspected, Brilinton can arrange reshipment (at the client’s cost) or issue a refund minus outbound shipping, return shipping, and handling costs. LOST PACKAGES When a courier investigation confirms that a shipment cannot be recovered, it is formally treated as lost. In such cases, Brilinton will arrange a replacement if stock remains available, or otherwise issue a refund. All orders are insured to safeguard our clients. DAMAGED DELIVERIES Every Brilinton creation is packed with precision, yet in rare cases external handling may cause damage. Clients are encouraged to document the condition upon arrival and contact Support within 48 hours. Depending on availability, the House will provide a replacement, repair, or refund. THE HOUSE COMMITMENT Delays, losses, or damages are uncommon, yet always taken seriously. Brilinton ensures that each concern is addressed promptly, so every creation is received in the condition intended - a reflection of the care invested in its making.
